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Need assistance with a local issue? 

It's usually best to start with Newton's 311 website, or call Newton's Customer Service during business hours to report the issue.

Customer Service Representative Staff will be available between 8:30 a.m. and 5:00 p.m. to answer calls and provide instruction on setting up appointments, obtaining permits, and handling any other requests. Please call (617) 796-1000 to reach a customer service representative. If calling after hours, please leave a message and a representative will get back to you.

Customer Service can also be contacted by email at

Please loop me in at any point. My official city contact info is available here. If you don't hear back from the City shortly on your issue, I can help track down what's going on. If it feels more complicated than 311 or you need specialized assistance, please reach out and I'll do everything I can to help!

Need assistance? Fill out this form and I'll do what I can to help.

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